HexFortis
Replacement Policy
Every HexFortis order is checked with care. If something is wrong, we will help replace it.
Replacement-only policy
HexFortis offers replacements for eligible orders, subject to review and stock availability.
7-day request window
Submit a replacement request from your Account within 7 days of confirmed delivery. Requests made after this window cannot be accepted.
Eligible replacements
A replacement can be requested for an item that arrived damaged, has a manufacturing defect, is the wrong item, or needs a size replacement. Each request is reviewed before approval.
Replacement fee
Approved replacements carry a ₹99 handling and pickup fee. We will confirm the fee and replacement availability before arranging pickup; no replacement is dispatched until this is confirmed.
Item condition
Items must be unused, unwashed, free from odour or damage, and returned with original tags and packaging. Items that fail inspection are not eligible for replacement.
Cancellations
Need help with an order after it has shipped? Reach out to us and we will guide you through the available options.